Privacy Policy

Who we are

This website is operated by Sofitech LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States. We are responsible for the personal information described in this policy. Contact: hello@sofitechllc.com.

Information we collect

• Information you give us: name, email address, billing address, order details, and anything you send through our contact form or by email.
• Account information: if you create an account, your login details and order history.
• Technical information: IP address, browser type, device and pages visited, collected automatically to run and secure the website.

How we use it

• To process orders and deliver templates.
• To send order confirmations, download links and replies to your messages.
• To prevent fraud and keep the website secure.
• To meet legal, tax and accounting obligations.

We only send marketing emails if you have agreed to receive them, and you can unsubscribe at any time.

Payments

Payments are processed by a secure, PCI DSS compliant third-party payment processor. Your card details are sent directly to the processor over an encrypted connection and are never seen or stored by Sofitech LLC. We only receive confirmation of the payment and basic details such as the amount, card type and the last four digits of the card.

The payment processor may also collect device and transaction information to prevent fraud, and handles that information under its own privacy policy.

Sharing

We do not sell or rent your personal information. We share it only with service providers who help us run the business — such as our payment processor, website hosting and email delivery — and only as much as they need to provide that service. We may also disclose information when required by law.

Cookies

We use essential cookies to keep the cart, checkout and your account working. We may also use basic analytics cookies to understand how the website is used. You can block or delete cookies in your browser settings, but parts of the website such as checkout may then stop working.

Retention, security and transfers

We keep order and billing records for as long as tax and accounting law requires. Other information, such as enquiries, is deleted when it is no longer needed.

The website uses an encrypted HTTPS connection, and access to customer data is limited to the people who need it to fulfil your order.

Sofitech LLC is based in the United States, so your information is stored and processed in the United States.

Your rights

You can ask us to access, correct, delete or export the personal information we hold about you, or object to how we use it. Depending on where you live, laws such as the GDPR or the CCPA may give you additional rights.

To make a request, email hello@sofitechllc.com. We will respond within 30 days. We may need to keep some records where the law requires it.

Children

Our website and services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has sent us personal information, email us and we will delete it.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last changed. Please also see our Terms & Conditions and Refund Policy.